General Terms & Conditions
Article 1: Scope
Unless in case of explicit written derogation by Sunny Europe NV, the present general terms & conditions apply to all sales agreements between the Customer and Sunny Europe NV, with registered office in Belgium, 2030 Antwerp, Scheurweg 11 and with company number 0423.284.838, that have been closed through the Website thediplomatichouse.eu (hereinafter referred to as 'the Website'). Sunny Europe NV is hereinafter referred to by its trade name 'The Diplomatic House'.
The Customer acknowledges that these general terms & conditions shall prevail over any purchase conditions or other terms of the Customer. Accordingly, the application of any and/or other terms and conditions of the Customer is expressly excluded, unless explicitly agreed otherwise in advance and in writing by The Diplomatic House.
Article 2: Offer and Conclusion of an Agreement
All offers published or communicated on the Website may at all times prior to the conclusion of an agreement be altered or revoked by The Diplomatic House.
If an offer is subject to limited period or validity or is made subject to specific conditions, this shall be expressly stated in the relevant offer.
An agreement shall only be deemed to have been validly concluded and shall enter into force when the Customer receives an order confirmation or confirmation of receipt of payment by The Diplomatic House. The Diplomatic House however reserves the right to cancel or withhold orders from an Ineligible individual as explained in article 3 of these general terms & conditions. In this event, the Customer will be notified as soon as possible.
Each agreement is deemed to be concluded at the place of the registered office of The Diplomatic House.
All offers and prices displayed on the Website are stated in Euros (EUR) and include value added tax (VAT) where applicable under Belgian law. Any additional freight, delivery or postal charges shall be clearly listed prior to the conclusion of the agreement. If these additional charges cannot reasonably be determined in advance, the Customer shall be informed that these may be payable. The Customer acknowledges that the listed prices do not include and may be subject to additional local import duties, customs clearance fees and/or other taxes and levies that may be applicable in the country of destination. The Customer shall bear full responsibility for the payment of these additional duties and taxes where applicable.
Article 3: Legal Abuse or Bad Faith
In the event of a justified suspicion of legal abuse or bad faith on the part of the Customer, The Diplomatic House shall be entitled to dissolve the agreement at the expense of the Customer, without prejudice to the right of The Diplomatic House to claim damages resulting from legal abuse or bad faith of the Customer.
In the event of justified suspicion of legal abuse or bad faith on the part of the Customer, The Diplomatic House is also entitled to immediately close the Customer's account, in which case the Customer will no longer be able to place orders through the Website of The Diplomatic House.
Article 4: Possibility to Renounce the Agreement
The Customer has the right to renounce the purchase as mentioned in article 2, paragraph 3 without payment of fine and without giving any reason, within a period of fourteen (14) calendar days, (i) from the day on which the Customer physically takes possession of the products or, if the Customer has ordered multiple products in one order which are delivered separately, (ii) from the day on which the Customer or a third party designated by the Customer physically takes possession of the last good, or if the delivery of products consists of multiple lots or pieces, (iii) from the day on which the Customer physically takes possession of the last lot or piece. In order to exercise the right of renouncement, the Customer must inform The Diplomatic House, by registered mail – addressed to the registered office in Belgium, B-2030 Antwerp, Scheurweg 11 or by email with acknowledgement of receipt at hello@thediplomatichouse.eu of its decision to renounce the agreement by means of an irrevocable statement. In order to respect the period of renouncement, it is sufficient that the Customer sends his notice or renouncement to The Diplomatic House before the period of renouncement has expired.
The Customer who wishes to renounce the agreement, must return the product(s) without undue delay and in any case within fourteen (14) calendar days from the day on which the Customer communicated his decision to renounce the agreement or to hand it over to The Diplomatic House at the following address: 2030 Antwerpen Scheurweg 11 within the aforementioned period of fourteen (14) days. The Customer shall by all means present the original invoice.
In case the Customer invokes his right to renounce the agreement, the Customer shall bear all costs for sending the purchased items back to The Diplomatic House.
Renunciation is only accepted if the products are returned in their original, complete and unused condition, uncontaminated, undamaged and without breaking any seal. For cosmetics, perfumery and audio products that are contained in a full cellophane packaging, the cellophane packaging applies as a seal. The Customer does not have the right to renounce the purchase in case the products purchased are food or drinks (of any kind), tobacco, software or audio or video recordings of which the package or seal has been broken. For body care products like shavers, trimmers, toothbrushes, etc., the Customer does not have the right to renounce the purchase if the seal on the package has been broken after delivery, this for hygienic reasons or for reasons of health protection.
If the Customer renounces the agreement, The Diplomatic House will refund all payments received from the Customer, including the delivery costs (with the exception of the additional costs resulting from the Customer's choice for a type of delivery that is more expensive than the least expensive method of delivery offered by The Diplomatic House) and this without any delay and in any case within fourteen (14) days after The Diplomatic House was informed of the decision of the Customer to renounce the agreement.
Article 5: Guarantee
All products on the Website/Web Shop are guaranteed for a period of twenty-four (24) months or for another period as stated in articles 1649bis-1649nonies and articles 1701/1-1701/19 Belgian (old) Civil Code, except when otherwise mentioned by the manufacturer, against defects of faulty workmanship and/or material. The guarantee does not apply if the Customer was aware of the defect when the product was purchased and the Customer has expressly and separately accepted the defect at the time of concluding the agreement or if the defect was caused by the Customer (due to incorrect treatment, failure to comply with the instructions, liquid damage, etc.).
The guarantee certificate of the Customer is the invoice of The Diplomatic House.
Article 6: Delivery
Products are delivered at the address given by the Customer at the moment of concluding the agreement. All costs of delivery are at the Customer's charge. Deliveries are carried out by The Diplomatic House. Costs relating to the return of the product(s) due to complaints are initially paid by the Customer and will be refunded if the complaint proves to be well-founded.
Payment must be made on the basis of one of the payment facilities offered on the Website. The Customer declares to only use debit cards or credit cards that he is entitled to use and declares that sufficient funds are available to complete payment. Payment by bank transfer is only possible if this is offered on the Website.
All delivery periods start at the moment of receipt of payment. The delivery periods are approximate. Prolongation of the delivery term does under no circumstances give rise to claims for damages towards The Diplomatic House.
In case that The Diplomatic House should not be able to deliver (partly or fully) the order(s) of the Customer due to events that are beyond the control of The Diplomatic House, The Diplomatic House will immediately contact the Customer in order to find a reasonable and proper solution. In the event that no delivery will be possible, the Customer has the right to dissolve the agreement without any further costs. The Diplomatic House will consequently refund the money on the debit or credit card used by the Customer to pay the order.
Not-limitative reasons for non-delivery that are beyond the control of The Diplomatic House are:
- Customs regulations
- Traffic restrictions (e.g.: EU top, ...)
- Time frame to arrange delivery
- Working hours of third parties
Due to customs regulations, all items must be accepted on delivery. In case of refusal, all items must be returned immediately to the office of The Diplomatic House so that new custom documents can be prepared.
Customs charges shall be borne by the Customer as stated in article 2.
Article 7: Complaints
All complaints relating to visible defaults of the products are to be notified within five (5) days, following the date of delivery, to The Diplomatic House. Notifications as mentioned in the previous sentence have to be made by registered mail or explicitly mentioned on the freight letter. In case the Customer refuses to accept the products, the above-mentioned period starts at the moment the products have been presented to the Customer. Complaints for visible defaults have to be made before the product is put to use.
All complaints relating to invisible defaults of the products are to be notified immediately and at the latest within a period of eight (8) days after detection, by registered mail or explicitly mentioned on the freight letter.
Complaints that are made outside of the notification periods as mentioned in this article, do not engage the liability of The Diplomatic House.
Article 8: Transfer of Property and Risks
All products remain the sole property of The Diplomatic House until complete payment of the sales price and costs.
The risk of loss or damage to the products is transferred to the Customer at the moment of delivery.
Article 9: Protection of Personal Data
The personal data, as provided by the Customer within the framework of the purchase, are processed in accordance with the European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").
The Diplomatic House refers to the provisions as included in the privacy statement, which can be found at the bottom of the Website of The Diplomatic House or the following link: Privacy Policy.
Article 10: Content of the Website
The Diplomatic House aims to provide the information presented through the Website/Web Shop as accurate and complete as possible. The Diplomatic House does not give any guarantees concerning the availability of the products mentioned on the Website/Web Shop. In case of low stock or no availability of a certain product, this shall be mentioned on the Web Shop of The Diplomatic House.
The Diplomatic House guarantees at no moment that the Website/Web Shop is free of any viruses or bugs.
The Diplomatic House will not be liable for whatever damages incurred as a consequence of the use of the Website/Web Shop.
The Diplomatic House has no liability for the content of websites of third parties, mentioned on the Website.
Article 11: Intellectual Property
The Customer declares to have been informed that the lay-out and names, signs or photographs and other content used on the Website/Web Shop are protected by various intellectual property rights that are owned by The Diplomatic House or third parties. Except for the explicitly written consent of The Diplomatic House, reproduction (in whole or in part) of the content of the Website/Web Shop is strictly prohibited. Violation may lead to damages and/or cease and desist measures.
The Customer is however entitled to print a copy for personal use of the pages that are relevant with regard to the purchase he initiated.
Article 12: Liability
The Diplomatic House is not liable for damage to the Customer's software or the loss of data (e.g. login details) by the Customer that could be associated with the use of the Web Shop of The Diplomatic House, nor for any fact resulting from such loss such as, non-exhaustive, financial or commercial losses, increase of expenses, disruption of planning or payments required by third parties.
The Diplomatic House strives for the best possible availability of the Website/Web Shop, without however guaranteeing its availability in any way. Under no circumstances The Diplomatic House can be held liable for the unavailability of the Website/Web Shop.
The Diplomatic House is not liable for the content of hyperlinks that are mentioned on the Website.
Article 13: Evidence
The parties mutually agree that they can provide evidence of the realization of their commitments and their modalities, as well as the execution and termination thereof, on the basis of electronic data, such as the login details of the Website and electronic messages.
Article 14: Applicable Law, Competent Court
All agreements are governed by Belgian law.
In the event of a dispute, exclusive competency lays with the courts of the domicile of the Customer.
Contact Details
The Website thediplomatichouse.eu is owned by Sunny Europe NV, with registered office at B-2030 Antwerp (Belgium), Scheurweg 11, with company number 0423.284.838. Sunny Europe NV is hereinafter referred to by its trade name 'The Diplomatic House'.
If site users have any questions or suggestions regarding the Website, Web Shop or the terms & conditions, please contact The Diplomatic House as follows:
E-Mail: management@thediplomatichouse.eu
Postal Address:
Scheurweg 11 - Port 261
B-2030 Antwerp
Website URL: thediplomatichouse.eu